Drivers licensing

The Driver Licensing challenge kicked off in August 2015, with sponsorship from ACC and NZTA, and a multi-disciplinary team from Auckland Council, Auckland Transport, Ministry of Education, Crosspower (an Otara-based NGO), and the Lab. The team was also supported by design expertise from PWC and independent design and social innovation experts. This was an intensive co-design project.

Over the 4 months, the team gained deep empathy with users, brainstormed and tested potential solutions with more than 360 people in Auckland, Northland, Te Kuiti, Porirua, Wellington and Christchurch.

The team

The talented and diverse team for the design sprint were:

  • Rebekah Forman from Auckland Council
  • Huia Hanlen from the Ministry of Education
  • Sarah Mikkelsen from Auckland Transport
  • Tere Toia from Crosspower
  • Sally Babington from Accident Compensation Corporation
  • Alexanda Whitcombe is an independent social innovator
  • Gareth Parry from PWC
  • Leone Murphy from Murphy&
  • Peter Hanning from the Auckland Co-Design Lab

The above team was also complemented by an equally talented impact analysis team, who worked with a range of agencies to quantify the impacts of the current state.  The Impacts team were:

  • Neil Shaw from ACC
  • Annette Meates from NZTA 
  • Jayne Gale from the Automobile Association
  • Michael Bealing and Peter Clough from NZIER
  • Karthiga Kanesha from the Lab team
Driver going through a driving test

Here is our case for change which tells us the stories of the people we met and described the impacts of the current system on individuals, families and New Zealand as a whole. It also suggests directions for change that we have developed in partnership with those most affected. 

Here is our executive summary, which summarises our key findings.

In addition to our case for change, here is our economic report which identifies a number of ways that investing in this issue could save money and deliver economic benefits to New Zealand. 

This is the story book from the initial framing workshop at the beginning of the challenge.